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Known Issue impacting Existing Member Log-ins & New Member Registration
There is a known issue which is impacting new users attempting to register and existing users attempting to log in
We are working to resolve the issue as quickly as possible
Thank you for your patience
Extreme Latency and Packet Loss
For the last few weeks my internet has been horrible starting around 2pm and lasting until 8pm every day. I spent 3 hours on the phone with Spectrum today and nothing was fixed. I downloaded pingplotter and am seeing horrific results. Can anybody help me understand what is happening here?
Answers
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Good morning @marvinstone. Welcome to our community. We are sorry for the issues with our service. Looking at the connection, this will require a technician to address the packet loss. Please let me know if you like us to schedule that for you.
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I have scheduled an appointment in the myspectrum app for next Saturday between 2 and 3 pm eastern. If there is anything you need to let the tech know or need to cancel my schedule and make your own to make sure the I get the correct technician, please do. Last time someone came to my house they didnt check into any of this for the same issue.
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@marvinstone I can confirm that appointment for 7/25 2-3 PM.
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