Above and Beyond

I wanted to thank a Spectrum Mobile operator who helped me with an issue today. Her name is Amy. My mother recently passed away, and I am taking care of her outstanding bills. Long story short, I cancelled her cell phone 2 days after the billing cycle, so I was being charged $40 for the entire month, even though the phone was only on for 2 days. After some discussion, she said she would put in a ticket to see about cancelling the charges, but it might take a week. I was concerned about a late fee, but I thought it was worth a try. About 20 minutes after we hung up, my phone rang, and it was Amy telling me she was able to expedite the ticket for me due to my concern about the late fee, and that Spectrum was going to credit my account the $40. I was very pleased, and I hoped I thanked her enough for her caring and making the extra effort. I was caught a little off guard by the call, so I'm afraid I may not have thanked her enough. At that point it wasn't really about the money, I was just shocked that she made the extra effort to help me out during this difficult time. If anyone at Spectrum wants to reach out to me, I would be happy to give you whatever information you need to identify her and recognize her for her excellent customer service.