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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

High split in Montebello 90640

Mobkillz
Mobkillz Posts: 2 Novice
in Network Evolution

Hi, I received this at the end of July,

Faster Internet is coming your way

Hello Spectrum Customer,

Great news! Your Internet service is getting a major overhaul.  
We’re always improving our network to provide you with the best Internet. Over the next few weeks, you’ll see technicians working in your neighborhood upgrading our network with increased upload speeds and improved performance, giving you:

  • More bandwidth to power more devices
  • Clearer video calls with family or while working from home
  • Better online gaming experience

We’ll reach out in advance with the timing for your neighborhood. 
You will experience a short interruption in service during the upgrade, but we’ll make every effort to perform this work in the overnight hours. We appreciate your patience as we improve your service.
Shortly after the upgrade is completed, matching upload and download speeds will be available up to 1 Gig.

Thank you for being a Spectrum Customer,

Spectrum Support Team

then,

Faster internet is coming your way

Hi Albert,

 

We're upgrading the Spectrum network in your area to make great service even better.

 

This should bring you faster, more reliable Internet and:

 

•

 

Better online gaming

 

•

 

More bandwidth for your devices

 

•

 

Smoother video calls

 

•

 

Faster upload and download speeds, up to 1 Gig

 

What to expect

 

•

 

Our technicians may be working in your area over the next few weeks.

 

•

 

Your service will go out for a short time during the upgrade.

 

•

 

We'll try to do the work at night to minimize interruptions.

 

 

We'll send you another update before we start work in your area.

 

Thank you for being a valued Spectrum customer.

Today I received,

Hi Albert,

 

The network upgrade we performed to improve service in your area is complete. Thank you for your patience during this upgrade.

 

2605-NetEvo_Info.png

If you experience any connectivity issues, please follow our troubleshooting steps.

 

Thank you for being a valued Spectrum customer.

When will I see the increased upload speed as I am still getting the 40MB upload, also will my area get the 2gb download and upload speeds?

Thank you,

Albert!

Comments

  • Tyleen_Z
    Tyleen_Z Posts: 1,110 ✅ Verified Employee Moderator

    Hello and welcome to the Spectrum Community!

    I was able to find your account using your community login. From our internal system it shows the upgrades have not fully completed in your area for symmetrical speeds. Once the higher speeds are available in your area you will be notified.

    -Tyleen

  • Mobkillz
    Mobkillz Posts: 2 Novice

    Thank you for the update Tyleen_Z!

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