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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

Old runner email stopped retrieving emails on outlook

Kenneth_reynolds
Kenneth_reynolds Posts: 1 Rookie
in Email

been using roadrunner email account since we started email. Wife share the email address on separate win11 laptops and iPhones. Occasional hiccup with outlook , but always fixable. In November, Updated new laptops on win11 with new outlook client you use the roadrunner account. Worked fine until week of vacation. When restarted both laptops, neither will work with roadrunner laptop. I can login into spectrum email and everything is ok, just not through outlook. Tried several things to get it to work. The only thing that worked on 1 laptop was to revert to the “old outlook”. But old emails are missing. Is there any way to make “new outlook” work with roadrunner email or move emails on “new outlook” to old outlook?

Comments

  • William_M
    William_M Posts: 1,768 ✅ Verified Employee Moderator

    Hey @Kenneth_reynolds, welcome to our community.

    There's currently a known issue using our email service with Microsoft-based email clients which our engineers are working to resolve as soon as possible. If webmail is missing older emails you may have been using POP3 set to delete the original from the server, we recommend IMAP which syncs everything across all clients. You may be able to export your emails and other data and import it into old outlook, but that would be beyond our scope of support.

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