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LEGACY EMAIL KNOWN ISSUE


There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
No additional examples are needed and there is no need to create a new post
Legacy email users can access email by logging in to your Spectrum account at:
spectrum.net

Charnajae Smoots did an outstanding job

rpg007RobG
rpg007RobG Posts: 1 Rookie
edited August 18 in Employee Kudos from Customers

She did an outstanding job with keeping me as a customer and handling my issues right away. She even got me a faster router and had it sent to me the next day. She was very pleasant to speak to and super professional didn't just handle one thing. she made sure all my needs were met and went above and beyond.

thanks

Rob

Comments

  • Kelly_M
    Kelly_M Posts: 105 ✅ Verified Employee Moderator

    Hello and thank you @rpg007RobG for reaching out to us on the Community Forums!

    We're ecstatic to hear of the great experience you had when interacting with Charnajae :) We are going to send formal feedback to her leadership with what you've shared so that she's recognized! Let us know any time though should anything otherwise come up!

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