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Security Shield falsely blocking happystakeout.com — recategorization request

dnconsult
dnconsult Posts: 1 Rookie
in My Spectrum App - My Spectrum App Feedback

I'm writing to request a review of happystakeout.com, which Spectrum's Security Shield (CUJO AI) is incorrectly blocking as suspicious — visitors are redirected to prod.hosted.cujo.io with a "Suspicious Site Blocked" message.

This is a false positive. happystakeout.com is the website of Happy's Take Out, a seasonal restaurant on Route 1 in Camden, ME. It's a WordPress site with no ecommerce or payment processing — customers call in orders by phone.

Evidence this is a false positive:

  • VirusTotal scan: 91 of 92 security vendors rate the site clean
  • The single outlier is Fortinet (flagged "Malware"), which I believe is the source feed CUJO/Security Shield is inheriting from. I've already submitted a Malicious URL Appeal directly to FortiGuard Labs.
  • The site loads normally on all non-Spectrum networks

Business impact: this is currently blocking Spectrum customers from reaching our menu, hours, and contact info during our peak summer season.

I've already submitted the standard unblock request through spectrum.net/support/internet/how-unblock-website-security-shield. Given the business impact, I'd appreciate a manual review rather than waiting on the automated queue. Happy to provide any further verification needed.

Domain: happystakeout.com

Comments

  • Lyn_T
    Lyn_T Posts: 808 ✅ Verified Employee Moderator

    Good evening @dnconsult and Welcome to our Community Forums,

    Thank you for reaching out to us about the blocked domain. You can submit your URL for review by visiting this form. Once this is submitted you will be contacted by our escalations team with further information. If this is not the form you used please resubmit the form again. Our security team actively works these request once the are received through the form. Please let us know if you have any other questions. -Lyn

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