Pixelation and Audio Dropouts in Spectrum Commercials

Joey1986
Joey1986 Posts: 247 Contributor
in Channels and Programming

During commercial breaks, regardless of show or cable channel, whenever a Spectrum commercial comes on, there is pixelation and audio dropouts. This doesn’t affect any other commercials on cable channels or Spectrum commercials on local channels. Please fix.

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  • Renee_T
    Renee_T Posts: 1,133 ✅ Verified Employee Moderator

    Hello @Joey1986

    I'm sorry to hear about the issues when watching TV. Are you watching on a cable box or through our Spectrum TV app when this happens?

  • Joey1986
    Joey1986 Posts: 247 Contributor

    This is on a cable box.

  • Melissa_G
    Melissa_G Posts: 405 ✅ Verified Employee Moderator

    Good morning. Has any troubleshooting been conducted with the cable box since this issue began? If so, what steps have been completed?

  • Joey1986
    Joey1986 Posts: 247 Contributor

    It’s happening on both my boxes, so it’s not an equipment or signal issue. Like I said, it’s only happening when a Spectrum commercial airs on any cable channel. All other commercials are not affected by this issue. Local channels are also unaffected.

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