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Outstanding customer service from Nichole

BlueBird35
BlueBird35 Posts: 1 Rookie
edited September 4 in Employee Kudos from Customers

I really want to recognize Nicole from Customer Solutions. I’ve been going through an incredibly difficult personal situation, which is actually the reason I needed help with my Wi-Fi account today. What could have been just another stressful thing I needed to deal with ended up being the highlight of what has been a really difficult few weeks.

Nicole was incredibly kind, patient, compassionate, and genuinely made me feel like a person rather than just another customer on the phone. She made everything so easy, took the time to help me through the entire process, and somehow managed to completely turn my day around.

I don’t think she could possibly know how much her kindness meant to me today. Sometimes you interact with someone at exactly the right moment, and a little bit of kindness has a much bigger impact than they probably realize. That was Nicole for me today.

I genuinely cannot say enough good things about her. Please make sure Nicole and her supervisor know that the way she treated me made a real difference in my day. I never expected a customer service phone call to be one of the brightest moments I’ve had in the last few weeks, but it genuinely was. Thank you, Nicole.

Answers

  • Kelly_M
    Kelly_M Posts: 105 ✅ Verified Employee Moderator

    Hello and Welcome in to the Community Forums @BlueBird35!

    We're very sorry to hear of the situation you're facing but we're so glad to head of the wonderful experience Nicole was able to bring you today! We are going to take what you've taken time to share and we're going to be letting her leadership team head of it! :)

    We deeply appreciate the time you took to share this! If anything otherwise comes up, please ask or let us know any time!

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