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Frequently have to reregister/sign-up already installed Spectrum free video apps in order to play.
As part of our Spectrum TV cable plan, we receive ten streaming video apps free. However, since this add-on streaming service began, it seems like every few weeks we have to re-register one or more of the apps using secret one-time codes to get it to open and be usable on our TV. Since we do not have a smartphone, this involves going back and forth between the TV and our desktop computer at the other end of the house. Bringing up the app’s correct URL, inputting the one-time code, and etcetera, all within a certain number of minutes or the code will expire. This always seems to happen when there is a show we wish to see on one of the streaming apps. To top this off, we occasionally get emails from Spectrum asking us to sign up and use more of the apps, even though we have loaded nine of the ten apps to our TV. Also, it seems like several times a month none of the apps will work. I will get a TV screen that says log in or not available. I will come back the next and they are all working again. Am I doing something wrong?
Best Answer
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Hello and welcome to the Spectrum Community!
I do apologize for the issues you're having with the streaming apps and staying logged in. There are different limitations that can vary from app to app. Since we don't own the apps just provide the access we don't have any say in how often you might have to login to them again. You should not need to register to access them after the first time though that would be an issue with the individual app and you would need to contact the app owner such as ESPN/Hulu/HBO etc to see if they can fix the registration issue.
As for the frequent logins most apps should let you stay logged in for long periods of time. What usually causes someone to need to login again is if you are accessing it for the first time after a while, you changed your Spectrum login password, or if the apps detect unusual activity such as a high number of logins from multiple devices. Can you provide specifics such as which apps are doing what? For example the name of the app and if it's asking you to login each time and where it's asking you to login such as is it going to the Spectrum login page or it's own login page?
-Tyleen
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Thank you for the quick response. Following your advice, I will start keeping a more accurate track of when I am having issues with the apps, and keep you posted.
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the password for the spectrum app on my tv I need to enter but do not know if it’s the same as this password as this or the spectrum website on my phone?
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Welcome to the community, @Drew711 ! You shouldn't need to input a password for the Spectrum TV app if you're connected to the home internet associated with the account. If it's asking you for a password there a a few steps you can take. You'll want to unscrew the coaxial cable and unplug the power from the back of the modem as well as unplug the power from the back of the router for 60 seconds. While those are powering back up, restart any device you're using the Spectrum TV app on. Let us know if the issue continues after that's been completed.
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