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A note regarding upgrades and Network Evolution:
Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year
Sony HT-AP710 Setup Guide | BRAVIA Theater Bar 7
My router is SAC2VIA, is there away to have it only send ouf 2.4 ghz? My phone Spectrum internet has to match to the soundbar. I think the router select 2.4 or 5ghz so i am unable to pair the soundbar.
Best Answers
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Hey @Spectrum59 ,
Welcome to our community page and thank you for your question! We are more than happy to help you with band steering so you can connect your sound bar. Having said that, using the information provided during the registration process, I can confirm that you are able to band steer your devices right in the My Spectrum app or Spectrum.net. Would you happen to have that device on your mobile phone, tablet or be able to access Spectrum.net?
If so,
To begin using 2.4 GHz:
- Sign in to your account.
- From your Services page, select Internet.
- Navigate to and select Set up Smart Device (2.4 GHz).
- Select Switch to 2.4 GHz.
- Switch back to your third-party application to continue setting up your smart device.
You can also access the Set up Smart Device (2.4 GHz) feature on the My Spectrum App.
If you're having trouble connecting your phone or tablet to your WiFi network, follow these steps:
- Try switching off cellular data from your phone or tablet settings.
- Check to see if the WiFi Assist feature is enabled in your phone settings. If so, disable it as this feature may prevent phones using 2.4 GHz to connect.
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Troubleshoot Soundbar Bluetooth pairing issues:
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