Biggest Kudos to Kendra W. from Tech Support

I wanted to take the time and give the biggest kudos to Kendra W. from Spectrum Tech Support for the wonderful assistance she provided today.

We were trying to connect a brand-new router to a new, working modem we received yesterday. After trying different troubleshooting steps on our own, we simply could not get the router to connect.

Kendra troubleshooted with us for nearly an hour and a half. We tried multiple methods, different Ethernet cables, reconnecting equipment, and several other possibilities before we were finally able to establish the connection. Once we did, Kendra activated the new router and successfully completed the connection.

I was most impressed with Kendra's patience and support throughout the entire call. Not once did I hear even an ounce of frustration in her voice. She remained calm, collected, patient, and focused the entire time, even after so many unsuccessful attempts.

By the time we contacted Spectrum, we had already spent hours dealing with this issue and were more than extremely frustrated. Kendra completely changed that experience. She stayed committed to solving the problem instead of rushing us through the call or giving up when the obvious fixes didn't work! — This is really appreciated, not feeling rushed or just another ticket.

Please make sure this recognition reaches Kendra's supervisor and leadership team. Employees who provide this level of patience, technical support, and customer service deserve to be recognized!

Kendra W. — Tech Support — absolutely earned my family's biggest kudos. Thank you for sticking with us until the problem was finally solved!