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Kudos to Christian
On September 13, 2026, i went in to Spectrum Store in Frederick ST in Moreno Valley, CA to replace my wife extenders and left with satisfaction and a great deal on upgrading to 1 gig. Shout out to Christian for helping me out today, he help me understand about the upgrade and help me get a good deal. We did have a little complication with the system, but he is still learning, im glad that even though it happened it was a good learning experience for him and now that it happened with me, the next time he has the same problem he has the knowledge to fix it knowing that makes he happy. I was with him for almost an hour but the way he can continue conversations and actually made me comfortable to be there and talk too and he explained everything every step of the way even when he was confused a bit it reassured me knowing whats happening. We have been with spectrum when it was time warner cable, and throughout all the years be customer he actually stood out in a good way and im glad he communicated with me about everything, keeping the customer updates help us understand and help us from being usually left in the dark after we provide our information.
10/10 glad to be helped by him, great communication, customer service and knowing when to ask for help when needed.
