Outlook emails continue not to download due to error (0x800CCCC0E). Any updates on fix?

Kathy2026
Kathy2026 Posts: 2 Novice
in Email

Best Answer

  • James_M
    James_M Posts: 5,677 ✅ Verified Employee Moderator
    Answer ✓

    Hi & welcome!

    There is a known issue accessing legacy email accounts on email clients, including Microsoft platforms
    Our engineers are aware and working on a fix, there is currently no ETA for the issue to be resolved
    Legacy email users can access email by logging in to your Spectrum account at: spectrum.net

Answers

  • Kathy2026
    Kathy2026 Posts: 2 Novice

    I still cannot access email via Microsoft Outlook, and now often cannot download emails via Charter on my iPhone.

    Any advice or estimated time for this to be resolved?

    Thank you.

  • Renee_T
    Renee_T Posts: 1,133 ✅ Verified Employee Moderator

    At this time our engineers are still working on a fix for the known issue with third party email clients and have not provided an estimated time frame for the fix to be rolled out.

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  • marialouise
    marialouise Posts: 1 Rookie

    THis problem started again on friday

    I really wish that Spectrum would stop coming up with excuses by saying it's the user account rather than have the engineers fix the problem once and for all

  • Pyrategirl
    Pyrategirl Posts: 1 Rookie

    I started experiencing this again on Friday as well.

This discussion has been closed.

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