What a great customer service rep!

I cannot find my notes from the last conversation I had with a customer service rep regarding billing, so I don't have his name. I hope that someone from Spectrum will check my file and add big kudos to his record!
In July or August, after talking to several reps, in person and on the phone, over the course of a year, this rep in Lakeland, Fla., got me set up. … The conversations I'd initiated regarded everything from lowering my bill to returning equipment, but every rep wanted to sell me on a lower-priced plan. When I finally accepted an offer to add a phone line and lower my overall cost, the next bill I received was incorrect. So I called.
The first rep I spoke with said she was not equipped to address my issue, so she forwarded me to the Lakeland guy — someone in the loyalty dept — and stayed on the phone until he picked up. He looked at the long history I have with Spectrum and took time to find a better-priced plan that provides the same service.
I just received my first statement with the new plan and … it's correct!
This rep was so helpful and patient, and did everything right — I have the services I want and the bill he promised. I really appreciate this!
If someone from Spectrum wants to contact me, I'm happy to provide more information to help ensure he receives well-deserved kudos.