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Outstanding customer service

Nannihager
Nannihager Posts: 1 Rookie
in Employee Kudos from Customers

I want to recognize Eugene from Colorado for outstanding customer service. I called needing help with a Lifeline adjustment, and although it was not a routine request, he took the time to figure it out instead of brushing me off or transferring me around. He was patient, kind, genuinely helpful, and made what could have been a frustrating call actually enjoyable. He submitted the adjustment request and clearly explained what to expect next.
Eugene was an absolute joy to speak with, and I hope this feedback reaches his supervisor because he deserves recognition for the way he handled my call.

Comments

  • Renee_T
    Renee_T Posts: 1,112 ✅ Verified Employee Moderator

    Hello @Nannihager

    Welcome to our community! Thank you for taking the time to let us know how helpful Eugene was. I've sent that feedback up for you so that he can be recognized as he deserves.

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