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A note regarding upgrades and Network Evolution:


Customers will be notified by their preferred communication method (email or text) when upgrades are available in their area
We expect 100% of our service area to be completed by end of next year

RE: uptime

fatfredy
fatfredy Posts: 2 Novice
in Connectivity

I am at The Crossing. We have a wireless router plan that is serving over 100 apartments. We were supposed to get an upgrade several weeks ago, but it was not done. The service goes down on a daily basis but is "fixed" by resetting the router. Are others having this problem? I think this is a hardware problem on the service end. The bandwidth for this much connectivity is insufficient? Very disappointing.

Best Answers

  • James_M
    James_M Posts: 5,650 ✅ Verified Employee Moderator
    Answer ✓

    Hi-

    Looks like your modem has been online for 23 days. Restarting the modem is always a good place to start anytime you are seeing a connection issue. Otherwise what speeds are you getting on a speed test?

  • fatfredy
    fatfredy Posts: 2 Novice
    Answer ✓

    Thank you for the response. My modem or the facilities connection to Spectrum? My modem has been reset almost daily for 2 months. Upload speed is 22 mbps and download is only 30 mbps. TV and internet are great when it is up. The questions are: Why does it go down? Has the upgrade been rescheduled?

  • James_M
    James_M Posts: 5,650 ✅ Verified Employee Moderator
    edited September 29 Answer ✓

    I am seeing your modem has an uptime of 23 days without a restart. I am also seeing that 600Mbps is being delivered to the modem. Since you are a bulk residential account, we have limited access to additional diagnostic tools and troubleshooting on this Community.

    We suggest you contact Community Solutions directly at (855) 895-5302 for additional assistance.

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