A BIG thank you to Howard in Kentucky!

AshG002
AshG002 Posts: 1 Rookie
in Employee Kudos from Customers

A BIG thank you to Howard in Kentucky! There was an outage for hours in my area and my son’s camera and monitoring system was offline the whole time. No one got any sleep and I was an anxious mama bear all night. I called in to check on the outage timeframe and he was able to get me back online within 5min. He was so kind and helpful. I appreciate him more than he knows on a night as a first time mom was challenging and scary for me and my family. Thank you Howard for your kind words and being a great human being today!

Comments

  • William_M
    William_M Posts: 1,845 ✅ Verified Employee Moderator

    Hi @AshG002, welcome to our community! Sorry to see the service was interrupted and caused so much stress, I understand how much everything relies on the internet these days like baby monitors. I'm glad Howard was able to get everything back online. I'll be happy to forward your compliments about him to make sure he's recognized for his efforts. Thanks for taking the time to come here and share your feedback.

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