David in Orlando is the BEST

Lyndsey2077
Lyndsey2077 Posts: 1 Rookie
in Employee Kudos from Customers

I was considering switching my plan to another carrier, but after speaking with David in customer solutions, I changed my mind. He was super chill and explained all of my options really clearly, and I felt like he genuinely wanted to help me rather than sell me on something I may not want. I hope he can see this, I was too excited about my new plan and hung up before finding out how I can leave feedback. Thank you, David in Orlando!! From Lyndsey in Minnesota

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  • Tyleen_Z
    Tyleen_Z Posts: 1,154 ✅ Verified Employee Moderator

    Hello Lyndsey! Welcome to the Spectrum Community!

    Thank you so much for letting us know how great of an experience you had with David. I'm glad to hear that he was able to help you and retain you as a customer. I know issues with service or cost can be a great concern and I'm glad he was able to help you find the best solution for you. I was able to find your account and his information using your community login and was able to forward this up so that he and his leadership team can see how great of an asset he is to our company. We appreciate you letting us know about your positive experience!

    -Tyleen

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