HBO Go is supported with your Spectrum credentials and an active subscription. Usually deleting and reinstalling the app will resolve most issues.
HBO GO not working. Spectrum/ Time Warner is not showing as one of the providers. I’m a paying customer and also have a subscription for HBO. It worked fine 7ntil recently when spectrum - time warner stopped being on the list of providers. I tried reinstalling the App as suggested in a previous inquiry, but it didn’t work. Very frustrating to say the least.
Deleting app and reinstalling does not work
What type of device are you using?
Online you want to choose Spectrum. On Android and Apple
phones you would want to select Charter-Spectrum.
I am not able to test a Fire Tablet, on a Roku you would be activating
it through a browser on a computer/laptop so it would also be Spectrum.
Let me know if you do not find the option.
You can contact our Social Media Customer Care team for direct support:
Twitter: @Ask_SpectrumFacebook: https://www.facebook.com/Spectrum
Regards,Julia R.Spectrum-Social Media Customer CareLead Moderator-Community Forums
I'm having the same problem. Spectrum is listed in the icons but nothing happens when I click on it on my laptop, and I get three "loading" type dots on Kindle Fire but then nothing, Spectrum is not a choice on my iphone so I chose Charter Spectrum (I used to be TWC or TWC/Spectrum) as it was the closest I could find - got the three dots again. I deleted the app from my phone, reinstalled, this time I chose "Allow" when it asked if I wanted to sign in with my TWC/Spectrum subscription but that didnt work either, brought me to the list that shows Charter Spectrum as the only "Spectrum" choice. Any help will be appreciated!
Most of the partner apps need to be activated on a browser from a computer.
This process is not possible (again for most apps) through a smart phone or a tablet.
In my experience Chrome is the browser that works the best. If Chrome does not work for you IE works well. You may need to clear your cookies, cache and history for this process.
For Amazon Fire TV, Android TV, Apple TV, Playstation 3 & 4, Roku
Samsung Smart TV, TIVo, Xbox 360 and Xbox One. Those need to be
activated from a browser on a computer not on a smart phone or tablet.
Download: App Store | Google Play
More Information: Apple TV® | Kindle Fire | Chromecast | ROKU® | Samsung Smart TV | Xbox 360® | Xbox One™ | PlayStation 3 | Fire TV| Fire TV Stick | PlayStation 4
To use HBO GO on your Android or Apple Smart phone you do not need to activate that
on a browser, just download and use. You will pick Spectrum as your provider.
Deleted and reinstalled several times - did not solve the problem that Spectrum is not showing up on the app
I found the app under Charter - Spectrum
I just spent 50 minutes waiting for a customer service rep to tell me, and I quote - “sir, we have an ongoing technical issue where no one is able to log into HBO GO and we dont’ have a projected date for the resolution (edited)
Someone needs to let these (edited) that - 1) the customer services reps need to be aware that they are listed as Charter Spectrum and not as Spectrum so they can inform the folks who are calling in with this issue, 2) they need to go change their listing from Charter Spectrum to (edited) Spectrum.
I HATED TIME WARNER CABLE, I DETEST SPECTRUM.
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Still not working for me on IPad Now it says “could not load profile”
Using Charter Spectrum worked for me.
I was about to write a very terse email because i couldn't access HBO Go using my Amazon Fire Stick. I went through the activation steps (enter the code on my TV, then select and sign in with my TV provider), but Spectrum wasn't listed. Then I found the answer.
Hey, Spectrum: Please inform your employees, including your Customer Service reps, that Spectrum may also be shown as "Charter Spectrum" in the provider list! After i selected this option, I got right in. I didn't need to reinstall HBO Go, either.
Hi, Spectrum or Time Warner is listed as "Charter Spectrum"
I have the same problem. It used to work until recently. Deleting and reinstall of the app does not fix the problem.