Voice Troubleshooting

Julia_R

Voice Troubleshooting

Showing Content for 13212 ZIP Code Edit

Common Errors

• No dial tone
• Can’t receive incoming calls
• Can’t make outgoing calls
• Dropped calls
• Static, echo or interference

Try these steps:

Online Troubleshooting

 

Refresh Your Voice Equipment:

1. Sign in.
2. Select the Services tab.
3. Choose the Voice tab.
4. Select Experiencing Issues.
5. Choose Reset Equipment.

 

Manual Troubleshooting

 

Make sure your:

• Phone equipment is connected properly.
• Phone is plugged in to an active jack.
• Phone is hung up properly.
• Cordless phone has power and it's synced to its base unit (if applicable).
• Reboot your phone modem.

More Troubleshooting

No Dial Tone Troubleshooting

• If your phone modem or multimedia terminal adapter (MTA) has a Standby button, make sure it’s off.
• Make sure a phone cord is plugged into the port labeled Tel 1/2 on the back of the modem.
• Secure the cable connection to the back of the modem.

 

Can’t Receive Incoming Calls

• Make sure the ringer on your phone is on.
• These phone features should not be active:
  • Call Forwarding
  • Block Unwanted Callers
  • Accept Selected Callers
• Check your phone jack connections:
  • If your computer is plugged into a phone jack, make sure it’s not using dial-up internet connection.
  • If a fax machine is plugged into a phone jack, make sure it’s working properly.

 

Can’t Make Outgoing Calls

• Make sure you’re using the correct calling method:
  • Local calling options:
    • 7-digit number
    • Area code + 7-digit number
    • 1 + area code + 7-digit number
  • Long-distance calling:
    • 1+ area code + 7-digit number
  • International calling:
    • 011+ country code + number
• Try calling from a different phone (i.e. mobile phone).

If you're a customer with a disability, please contact us if you need assistance.