Troubleshooting Error Codes on the Spectrum TV App and

James_M Posts: 4,852 ✅ Verified Employee Moderator
We see frequent questions on the Spectrum Community about error codes. I am listing some common issues as we as troubleshooting steps
  • The Spectrum TV App is currently supported on Android phones and tablets (Andoird 5.0 Lollipop or higher), iOS (12.0 and better), Roku, Xbox1, AppleTV and Samsung Smart TV’s
  • The Spectrum TV App is currently NOT supported on Firestick or Androids TV's
  • Commonly, the error is caused when the app is unavailable including outages, the programming is unavailable or if there is an issue with your credentials
Search Common Error Codes

Seeing a Different Error Code?

Try the following steps to resolve many of the most common issues with the Spectrum TV app:
  1. Restart the Spectrum TV app and try again
  2. Delete and reinstall the app
  3. Make sure you're connected to your In-Home WiFi network. Learn more about troubleshooting your WiFi connection
  4. Reset your device by unplugging it and allowing it to power down completely, wait a few minutes before plugging it back in
  5. Make sure you're signing in with the correct username and password. Get username and password help
  6. Restart the modem associated with the account
You can also Ask Spectrum if there is currently a service outage.

If you are seeing a different issue, have questions or comments, please post a new question.
This discussion has been closed.