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Internet Tips, Resources & FAQs
Tips & Resources for troubleshooting your Internet Speed and Connections
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Why is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds TroubleshootingWe put together this post to outline troubleshooting steps to resolve internet issues including int…
Authorized Modems to Use on the Spectrum NetworkHere is a list of modems authorized for use. The list is updated regularly. Authorized Modems to …
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.netWe see frequent questions on the Spectrum Community about error codes. I am listing some common iss…
Security SuiteFor more information > Security Suite Features Security Suite uses advanced real-time cloud-bas…
How can I change my public IP address?I'm wondering if it's possible to change the ip address that shows up when I type "whats my IP…Announcement Closed charlie750 19.8K views 2 comments 0 pointsStarted By charlie750Most recent by egk
How to increase my WiFi signal?I recently moved into a newer larger home with lots of stone and granite. My router is a Ubee DVW…
Port forwarding not workingI have the SAC2V2S router from spectrum and I have added the port forwarding rule through the My Sp…Answered ✓ Closed Bobbie_Comeaux 3.8K views 3 comments 0 pointsStarted By Bobbie_ComeauxMost recent by Bobbie_Comeaux
Blocking URLsHi Everyone, we've searched high and low. Wondering if there is there a way to block certain URLs f…Answered Closed ForzaNapoli 3K views 5 comments 0 pointsStarted By ForzaNapoliMost recent by ForzaNapoli
Does the Sagemcom SAC2V2S have 2.4 GHz and 5GHz? How do I turn them on?I went to Spectrum and exchanged my router to one that they tell me is the most recent router avail…Answered ✓ Closed Yish 42.5K views 20 comments 1 pointStarted By YishMost recent by HelloWorld2021
How can i fix internet dropping issues? Internet TroubleshootingThis post has moved. Please see Why is my Spectrum Internet intermittent, experiencing slow speeds …
Can you change frequency gHz on a Spectrum Router?My Spectrum router is a SAC2V1A and only has one network name. Does that mean I can’t manually chan…Answered ✓ Closed Reneegogreen 40.9K views 3 comments 0 pointsStarted By ReneegogreenMost recent by Reneegogreen
Confused about authorized modems and WiFi chargesIn order to have WiFi and not be charged $5.00 a month, I understand you need your own router compa…Answered ✓ Closed Reneegogreen 3.5K views 6 comments 0 pointsStarted By ReneegogreenMost recent by dstoffa
Spectrum 400mbps Network Keeps Dropping Out - SOLVED (required tech visit)This original post has been archived. For internet troubleshooting, please see Why is my Spectrum …
Maximizing Your Internet and WiFi SpeedsMaximizing Your Internet and WiFi Speeds Several factors can affect your internet performance: WiF…
Spectrum TV App won’t connect via wifi on any device... How to fix? SOLVED - Reboot the ModemThe app will connect if I turn on cellular data, but not via wifi. I’m not sure if it’s just not c…Answered ✓ Closed MidwestJulie 2.5K views 2 comments 5 pointsStarted By MidwestJulieMost recent by MidwestJulie
Intermittent Internet and TV outagesThis post has moved. Please visit Why is my Spectrum Internet intermittent or experiencing slow s…
Log into new Hitron E31N2V1 modem ?Hi . So out of the blue I received a new modem and router from Spectrum yesterday. I had no other …Answered ✓ Closed tomseynyc 12.4K views 9 comments 0 points
MoCA SetupTLDR at bottom As per the subject, I'm trying to setup my MoCA network. I have read that TWC/S…Answered ✓ Closed MisterVic 5.3K views 4 comments 0 pointsStarted By MisterVicMost recent by karlbeckman
IPv6 Internet Connectivity IssueHello, Yesterday, i received an ARRIS SBG6950AC2 modem/router that was purchased from Amazon. …
Improving Your Wireless SecuritySecuring Your WiFi Router Make sure to use WPA or WPA2 for your WiFi network. WPA (WiFi Protected …
How to Connect to Your Wireless NetworkHow to Connect to Your Wireless Network Connecting to your wireless network is easy. Follow th…
my 5G network has disappearedI was checking connections on my Roku and when I logged in to my desktop, I noticed that my 5g netw…
Help with connection dropping intermittently (daily)This post has moved. Please see Why is my Spectrum Internet intermittent or experiencing slow speed…
Intermittent Speeds and InstabilityThis post has moved. Please see Why is my Spectrum Internet intermittent or experiencing slow speed…
wi-fi and range extender - no internetI switched from TW plan to Spectrum plan and Spectrum switched my hardware (modem and router both).…
Reporting Internet AbuseReporting Internet Abuse Internet abuse consists of threats and harassment, viruses, spamming, phi…
Reporting Internet AbuseReporting Internet Abuse Internet abuse consists of threats and harassment, viruses, spamming,…
Reporting Internet AbuseReporting Internet Abuse Reporting Internet Abuse Internet abuse consists of threats a…
Internet slower than Spectrum claimsThis post has moved. Please see Why is my Spectrum Internet intermittent or experiencing slow spe…
IPv6 Frequently Asked QuestionsFAQ Is IPv6 secure? IPv6 has the same inherent security as IPv4. Will my price increas…
