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Internet Tips, Resources and FAQs

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Internet Tips, Resources and FAQs

Recent Discussions

Ping and Traceroute FAQ
We put together this post to answer common questions and misconceptions about ping and traceroute tests. This post is closed to comments, if you need assistance please make a new post. Make sure to include the symptoms you are experiencing, what troubleshooting you've already completed, and your test results. What is a…
Is an email from spectrum@exchange.spectrum.com legitimate?
The email is concerning the Affordable Connectivity Program. It looks legitimate but the email it comes from doesn't look right to me. It starts out as: Dear Spectrum Customer, You are currently receiving a credit of up to $30 per month on your bill from the federal government’s Affordable Connectivity Program (ACP).…
How to add a WiFi Profile using a browser instead of the app
If your having trouble adding spectrum wifi profile on Android or IOS try this link. https://wifiprofile.spectrum.net/?SourceApp=MSA
How do I pay my bill?
How do I pay my bill?
Why is my Spectrum Internet intermittent, slow or drops? Internet and WiFi Speeds Troubleshooting
We put together this post to outline troubleshooting steps to resolve internet issues including intermittent and slow speeds as well as details to include when asking the Community for assistance. This post is closed to comments, if you need assistance, please Ask a Question. What is internet speed? Internet speed refers…
Authorized Modems to Use on the Spectrum Network
Here is a list of modems authorized for use. The list is updated regularly. Authorized Modems to Use on the Spectrum Network
Troubleshooting Error Codes on the Spectrum TV App and watch.spectrum.net
We see frequent questions on the Spectrum Community about error codes. I am listing some common issues as we as troubleshooting steps * The Spectrum TV App is currently supported on Android phones and tablets (Andoird 5.0 Lollipop or higher), iOS (12.0 and better), Roku, Xbox1, AppleTV and Samsung Smart TV’s * The Spectrum…
How to setup Spectrum email to work with the NEW Outlook (password needed)
My Spectrum email was syncing with my Outlook account up to a few weeks ago. Now that the new Outlook has installed on my computer, it is unable to connect with the Spectrum email provider and says I may need an app password. No one at Spectrum has been able to provide a password and the basic configuration from Outlook…

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