Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Blurry poor quality on Insignia Roku Spectrum app

NCPNCP Posts: 3
edited August 2022 in Legacy TWC Archives: 2013- 2020 Dec 22, 2019
I have an Insignia Roku tv that's about 2 years old. The spectrum app on my Roku TV produces blurred video.
The spectrum app on my xbox one produces a very clear, sharp HD image.
All other streaming apps on my roku tv produce excellent video; Netflix, Hulu, disney plus, youtube tv. All perfect.
My xbox one is right below the tv and both get excellent wifi signal strength.
Why am I not able to enjoy crisp HD on my Roku spectrum app?


  • James_MJames_M Posts: 3,953 ADMIN
    Dec 23, 2019

    Have you tried restarting the Roku and restarting the modem used for the Internet signal?  

  • NCPNCP Posts: 3
    Jan 12, 2020
    Sorry for not getting back, the holidays kept me busy.
    Restarting the modem, router and Roku tv multiple times has not solved the picture quality issue. It is always blurry on my tv app, always crisp on my xbox one.
    I would just rather watch on my TV's app.
  • Julia_RJulia_R Posts: 4,661 Contributor
    Jan 12, 2020

    Is the TV on a wireless connection? If you are able to bypass any router and connect the TV directly to the modem for testing that would help with the troubleshooting. 


    Buffering on the app is nearly always related to connectivity issues. 




  • nascarpovvernascarpovver Posts: 1 Spectator
    Jan 12, 2020

    How is this post marked as "solved" when it isn't. I would say it's the Insignia TV that's the problem.  If it streams fine from the X-box, it's the TV.

  • mwalsh5757mwalsh5757 Posts: 9 Participant
    Jan 22, 2020

    I would agree that the TV is the problem. Or, if my recent experince is anything to go by, the quality of the Wi-Fi signal reaching the TV.  I would try to improve that first - my own Roku enabled TV was having streaming issues with the Spectrum app (all other streaming apps were just fine) when the Roku in it showed signal strentgh as only "Fair". Things have improved dramatically since I was able to get the signal strength up to "Good", which admittedly took a lot of work AND the purchase of a more capable router.

  • NCPNCP Posts: 3
    Feb 13, 2020
    My wireless signal strength is "Excellent" and my Internet Download Speed is "Good (17 Mbps)".
    Is there a way to post a pic on this msg board?
    I have a pic of my network settings->about screen.
    The picture is just never as crisp on my Roku spectrum app as on my Xbox one spectrum app.
    You can say the problem is the tv BUT since all other apps on the same tv show high quality hd crisp sharp non-blurry non-pixelated video, I think the problem is in the Spectrum app that is on my tv.
    Who is responsible for the Spectrum app's performance on my Insignia Roku-enabled tv? Is it Roku, Insignia, or Spectrum?
    Is there a way to see technical info about the stream being delivered to my tv?
    I genuinely want a fix, there's no reason that I should be watching this blurry foolishness.
  • Julia_RJulia_R Posts: 4,661 Contributor
    Feb 15, 2020



    17 out of what? What plan do you subscribe to? 


    If you are subscribed to anything over 20 I would have to say that is not a good result.


    Julia R

This discussion has been closed.