Legacy TWC Archives: 2013- 2020
Legacy TWC Archives: 2013- 2020
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Reference Code DLP-1999
Comments
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I'm having the same problem on my Samsung Galaxy Phone. When I go to the Spectrum app all I get is a turning circle and then some time I get the DLP-1999 code. My Android version is 7.0 so there should be no issue. I tried chatting but the idiot just told me to get closer to the router even though I'm like 12 feet away.
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That is an issue with buffering/timeout. What speeds are you seeing? Does this happen on your wifi and on cellular data?
Julia R
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Just on wifi although my routwr show signal is very strong. Cellular data iwith Sprint is fine.0
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How do I know the speed?0
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If you are not having problems on cellular data that also points to connection issues within the home/wifi.
You can use a speedtest app like Speedtest.net or our website https://www.spectrum.net/support/internet/spectrum-speed-test/
I would encourage you to begin a thread in our connectivity section with more information about your set up. You can reference /DATA-TO-POST-TO-GET-HELP-FROM-THE-COMMUNITY for information that would help your peers investigate.
Julia R
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