IPv6 Internet Connectivity Issue
Yesterday, i received an ARRIS SBG6950AC2 modem/router that was purchased from Amazon. Spectrum support was able to activate the modem/router without a problem. The cable/internet are working properly, but noticed that IPv6 internet protocol was not working. Ran an IPv6 test on the internet and came back that we did not have connectivity, only IPv4 on all devices.
After several hours talking to Spectrum/ARRIS support, I realized that neither would be able to resolve the problem. ARRIS said the problem could only be resolved by Spectrum support because it was an IPv6 issue. Spectrum support told me that they could not help because it was modem/router owned not leased.
Unfortunately, i will probably have to return the ARRIS Surfboard modem/router. I am hoping that someone who has the same model could offer any advice on how to get IPv6 internet connectivity to work before returning it. I did do a factory reset, but still have no IPv6 internet connectivity. I also upgraded to the Ultra 300 mps package.
Thank you for any help in resolving this matter.