Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Android TV STB

LT88LT88 Posts: 3 Spectator
edited August 2020 in Spectrum TV for Android Aug 11, 2020

DFE-1012 We’re sorry, the app is unavailable on this device.

I keep getting the above error after installing the Spectrum TV app from the google playstore on my Android v9 tv box. Can someone please help resolve this?


Link to my equipment:

https://www.amazon.com/gp/product/B07S9VYCNZ/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

Tagged:

Best Answer

Replies

  • LT88LT88 Posts: 3 Spectator
    Aug 13, 2020

    Hello @Julia_R !

    Thank you for that information but it doesn't help nor does it resolve the issue i'm experiencing.

    I'd like to utilize the app on the Android v9 device rather than utilize my phone.

  • Julia_RJulia_R Posts: 4,661 Contributor
    Aug 13, 2020


    @LT@LT88 At this time the app is not supported on that equipment.


    You can view what other devices are supported here: http://bit.ly/2B5cvUb

    You may be able to download and utilize the TV Everywhere apps, provided they support the platform.

    You can find a list of those here: http://bit.ly/2TkQqZ8 You will have access to those for any channel you subscribe to.


    Julia_R

  • LT88LT88 Posts: 3 Spectator
    Aug 13, 2020

    Your site states Android 5.0+

    I’m on 9.0


    Your site doesn’t specify that there is a limitation to what Android devices running that OS.

    All other categories on your site are specific to device models. I apologize, I’m just trying to understand how Spectrum is choosing not to be specific to android devices but instead telling users that Google Play devices with Android v5+ is supported and then saying that there is a limitation which clearly isn’t outlined anywhere. I don’t understand the reasoning on limiting to specific Android devices. If you’re supporting the install on android, why not allow users to install on any Android they are able to that meets the OS requirements.


    thank you,

    LT88

This discussion has been closed.