Android TV STB

LT88LT88 Posts: 3 ✭✭
edited August 14 in Spectrum TV for Android Aug 11, 2020

DFE-1012 We’re sorry, the app is unavailable on this device.

I keep getting the above error after installing the Spectrum TV app from the google playstore on my Android v9 tv box. Can someone please help resolve this?


Link to my equipment:

https://www.amazon.com/gp/product/B07S9VYCNZ/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

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  • LT88LT88 Posts: 3 ✭✭
    Aug 13, 2020

    Hello @Julia_R !

    Thank you for that information but it doesn't help nor does it resolve the issue i'm experiencing.

    I'd like to utilize the app on the Android v9 device rather than utilize my phone.

  • Julia_RJulia_R Posts: 4,414 Lead Mod
    Aug 13, 2020


    @LT@LT88 At this time the app is not supported on that equipment.


    You can view what other devices are supported here: http://bit.ly/2B5cvUb

    You may be able to download and utilize the TV Everywhere apps, provided they support the platform.

    You can find a list of those here: http://bit.ly/2TkQqZ8 You will have access to those for any channel you subscribe to.


    Julia_R

  • LT88LT88 Posts: 3 ✭✭
    Aug 13, 2020

    Your site states Android 5.0+

    I’m on 9.0


    Your site doesn’t specify that there is a limitation to what Android devices running that OS.

    All other categories on your site are specific to device models. I apologize, I’m just trying to understand how Spectrum is choosing not to be specific to android devices but instead telling users that Google Play devices with Android v5+ is supported and then saying that there is a limitation which clearly isn’t outlined anywhere. I don’t understand the reasoning on limiting to specific Android devices. If you’re supporting the install on android, why not allow users to install on any Android they are able to that meets the OS requirements.


    thank you,

    LT88

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