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Android TV STB

LT88
LT88 Posts: 3 Spectator
edited March 2023 in Spectrum Archives: 2020 - Present

DFE-1012 We’re sorry, the app is unavailable on this device.

I keep getting the above error after installing the Spectrum TV app from the google playstore on my Android v9 tv box. Can someone please help resolve this?


Link to my equipment:

https://www.amazon.com/gp/product/B07S9VYCNZ/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

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Answers

  • LT88
    LT88 Posts: 3 Spectator

    Hello @Julia_R !

    Thank you for that information but it doesn't help nor does it resolve the issue i'm experiencing.

    I'd like to utilize the app on the Android v9 device rather than utilize my phone.

  • Julia_R
    Julia_R Posts: 4,661 Contributor


    @LT@LT88 At this time the app is not supported on that equipment.


    You can view what other devices are supported here: http://bit.ly/2B5cvUb

    You may be able to download and utilize the TV Everywhere apps, provided they support the platform.

    You can find a list of those here: http://bit.ly/2TkQqZ8 You will have access to those for any channel you subscribe to.


    Julia_R

  • LT88
    LT88 Posts: 3 Spectator
    image.png

    Your site states Android 5.0+

    I’m on 9.0


    Your site doesn’t specify that there is a limitation to what Android devices running that OS.

    All other categories on your site are specific to device models. I apologize, I’m just trying to understand how Spectrum is choosing not to be specific to android devices but instead telling users that Google Play devices with Android v5+ is supported and then saying that there is a limitation which clearly isn’t outlined anywhere. I don’t understand the reasoning on limiting to specific Android devices. If you’re supporting the install on android, why not allow users to install on any Android they are able to that meets the OS requirements.


    thank you,

    LT88

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