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How can I pause and rewind live TV using the Spectrum TV app?
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Apple TV ACF-9000 error code

I am getting ACF-9000 error. I have unplugged the modem and router twice, restarted the Apple TV device at least three times, with the same error. What is causing this? It was working fine about an hour ago. Is there any report of an outage at the 34638 area?
Accepted Answers
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Julia_R Posts: 4,661 Contributor
Good morning!
A few questions.
1. When you rebooted did you unplug it from the wall?
2. Have you verified the device firmware is up to date.
3. Do you have this problem on both 2Ghz and 5Ghz network? Do you have the problem hardwired and on WiFi?
4. Are you able to login on other devices? Are you able to login at Spectrum.net?
Julia
Julia
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James_M Posts: 4,036 ADMIN
An error code "xxx-9000" indicates that the service is unavailable and is typically associated with an outage. There was a known issue yesterday that has been resolved. If you are still seeing an issue, please let us know.
I also included a link to Troubleshooting Error Codes for reference.
7
Replies
Yes, I am on my home Spectrum network. The unplugging of the Modem from the wall fixed the issue.
Thanks
E-
Hi,
I've been getting this error on all my apple TV's for the last couple of weeks or so....app works fine on other apple devices.....
Hello @CharlieF
Sorry to hear this is happening. Can you tell us a bit aboout how those are connected?Do you get the error when you are directly connected to the modem? Are you in home or out?
What steps, if any, have you taken to work on this issue?
Julia_R
Hi,
I am only getting this error on my apple TVs (both hard wired and wifi). I just checked my iphone, and have the same behavior (its working on cell only), so, seems something is being blocked. Is there a tech doc that shows what ports need to be opened in the firewall?
@CharlieF First step in this case would be to unplug the power to your modem, and router if you are using a separate one, for about 1 minute. Plug the modem back in first and let it finish its reboot completely before plugging in the power to your router.
If you are still getting the error after that please let us know what is it precisely.
You are on your home network where you subscribe to both Internet and the video service correct?
Julia_R