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App not working

mxgraymxgray Posts: 2 Spectator
edited August 2022 in Spectrum Archives: 2020 - Present Aug 29, 2020

Spectrum App does not work with our TV, we are wireless having Apple TV. All other Apps work on this, we have another tv in our home that has wireless Apple TV and it works fine. When we try to use the app we get reference code ALP-1999, forgot to mention it has been working fine for months. This is a new issue.

figured this out on our own, it was our internet speed


  • Julia_RJulia_R Posts: 4,661 Contributor
    Aug 29, 2020

    Hi @mxgray

    Glad to hear it was resolved. If you are still having connection/speed issues you might start a discussion in our connectivity section. We have a bunch of great community members who would be happy to help hone in on what might be causing that.


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