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do you want to continue watching spectrum app pops up every 30 seconds

Beckybun83Beckybun83 Posts: 3 ✭✭

For weeks now the spectrum app asks me if I want to continue watching literally every 30 seconds. I've tried Uninstalling and reinstalling, restarting the internet and wireless routers, turning off the bandwidth saver, checking for app updates, and doing a factory reset on the roku TV. Nothing is working. Every other app on the TV is working correctly. What else can I do?

Replies

  • James_MJames_M Posts: 2,261 ADMIN
    Sep 10, 2020

    Have you tried restarting the modem?

  • Beckybun83Beckybun83 Posts: 3 ✭✭
    Sep 10, 2020

    Yes, I unplugged the modem for a few minutes and then plugged it back in.

  • James_MJames_M Posts: 2,261 ADMIN
    Sep 10, 2020

    Thanks. What is the model of the Roku TV and which channel does this occur on?

  • Beckybun83Beckybun83 Posts: 3 ✭✭
    Sep 11, 2020

    Roku tv 8517X, onn model 100005842

    It seems to happen on every channel. Even while I'm changing channels or scrolling through the guide to pick a channel it will pop up.

  • James_MJames_M Posts: 2,261 ADMIN
    Sep 11, 2020

    This sounds like this may be an internet connection or interference issue. Can you try connecting the Roku TV directly to the modem with an Ethernet cable and test again. Do you have access to the same channels on the set top box?

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