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do you want to continue watching spectrum app pops up every 30 seconds

Beckybun83
Beckybun83 Posts: 3 Spectator

For weeks now the spectrum app asks me if I want to continue watching literally every 30 seconds. I've tried Uninstalling and reinstalling, restarting the internet and wireless routers, turning off the bandwidth saver, checking for app updates, and doing a factory reset on the roku TV. Nothing is working. Every other app on the TV is working correctly. What else can I do?

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Answers

  • James_M
    James_M Posts: 4,513 ✅ Verified Employee Moderator

    Have you tried restarting the modem?

  • Beckybun83
    Beckybun83 Posts: 3 Spectator

    Yes, I unplugged the modem for a few minutes and then plugged it back in.

  • James_M
    James_M Posts: 4,513 ✅ Verified Employee Moderator

    Thanks. What is the model of the Roku TV and which channel does this occur on?

  • Beckybun83
    Beckybun83 Posts: 3 Spectator

    Roku tv 8517X, onn model 100005842

    It seems to happen on every channel. Even while I'm changing channels or scrolling through the guide to pick a channel it will pop up.

  • James_M
    James_M Posts: 4,513 ✅ Verified Employee Moderator

    This sounds like this may be an internet connection or interference issue. Can you try connecting the Roku TV directly to the modem with an Ethernet cable and test again. Do you have access to the same channels on the set top box?

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