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Need to adjust APN settings
I am a new Spectrum Mobile customer with a new iPhone SE (2020), purchased directly from Spectrum. I have activated the phone and am using the Spectrum-supplied SIM card for my new iPhone.
ISSUE: I cannot send MMS (photos via text) to Android users. I cannot send SMS or MMS group texts to groups containing Android users.
A few years ago, I switched carriers from Verizon to Google Fi. To send either SMS or MMS to Android, I had to adjust the APN settings to Google's. Problem is, I don't have access to change my APN settings -- they're removed from my iPhone.
I spent THREE AND A HALF HOURS on the phone with three different Spectrum reps and three different Apple reps... Spectrum tells me it's Apple, Apple tells me it's a carrier issue (it IS a carrier issue). Spectrum reps don't have the ability to make the necessary changes, so they keep having me reset my network settings, toggle MMS and Airplane Mode (DUH) deac/reac (which disconnects me and I have to call back... AGAIN). This is not isolated - my husband, with the same phone model, is having the same problem.
I need the following resolution for this issue:
Access to APN settings on my iPhone
Confirmation of the correct APN settings for the Spectrum network:
Multimeda message port: