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One specific channel constantly freezing and giving STLP-999 errors

gaelrondgaelrond Posts: 2 Spectator
edited August 10 in Spectrum Archives: 2020 - Present Sep 23, 2020

So on my Spectrum TV App on my Samsung smart TV, there is one channel - SNY - which I watch frequently. Unfortunately, this channel is constantly freezing, dropping into low resolution, or stopping entirely and giving STLP-999 errors. I have problems with the same network on my cable box; it will often 'hitch' and it gets all pixelated and the sound goes wonky for a second or two. I'm sure there is some issue between SNY and Spectrum, but is there anything I can do as a customer to try to fix this? It is incredibly frustrating to try to watch.

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