Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Frequently Asked Questions
(Quick links to the current most searched topics)
When did Spectrum change the billing description from "Spectrum" to "Charter Services"?
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
Hurricane Ian Update
Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.
Live streaming is available free of charge for the duration of Hurricane Ian coverage whether or not you subscribe to Spectrum, on our websites at baynews9.com or mynews13.com and on our Spectrum News app which
can be downloaded at spectrumnewsapp.com
Our Spectrum WiFi access points will be available to the public at no cost from September 28-October 2 in Florida, Georgia and South Carolina
Can you change frequency gHz on a Spectrum Router?
My Spectrum router is a SAC2V1A and only has one network name. Does that mean I can’t manually change from 2.4 gHz to 5 gHz? I can’t use any of my smart devices because they run on 2.4 gHz and I think but am not sure my router is running right now on 5gHz. Is there any way to tell?