Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Why are screen grabs/screen captures disabled?

SixSix Posts: 2 Spectator
edited August 10 in Spectrum Archives: 2020 - Present Nov 09, 2020

Why can't I make screen grabs while watching TV with the Spectrum app? The resulting file has the video display portion black. Is this happening for other users?


iPhone6

12.4.8

ATT

latest version of Spectrum app


Tagged:

Best Answer

  • James_MJames_M Posts: 3,558 ADMIN
    Nov 09, 2020 Answer ✓

    After checking with our app developers, I can confirm that the screen captures are disabled due to potential copyright infringement.

Replies

  • LGTLGT Posts: 139 Contributor
    Nov 09, 2020

    Just tried this on my iPad with iOS 14.2 on my home network and got the same results. My guess is this is done on purpose for copyright protection, only a guess, but it would make sense.

    I can capture a twitch stream, so again, seems like it is done on purpose.

  • SixSix Posts: 2 Spectator
    Nov 09, 2020

    Yeah, but copyright (if that's the cause) makes no sense because when viewing content from providers' websites and native apps screenshots can be made. I'd love to know what is going on with this.

  • LGTLGT Posts: 139 Contributor
    Nov 09, 2020

    Well a ton of things about copyright law don’t make sense. Spectrum probably does not see itself as a copyright holder since they just pass on content. Whereas a provider might believe they are the copyright holder. Maybe providers are just lazier about implementation of DRM. Who knows. You would have to start asking everyone’s lawyers what their policy is.

    All that is speculation on my part, but from what I can see the Spectrum app on iOS seems to block that type of capture since it is happening on two different devices running different versions of iOS. Maybe one of the Spectrum reps on here can give a more informed answer?

This discussion has been closed.