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What does the Reference Code WLP-4005 mean?

EmilyCEmilyC Posts: 2 ✭✭
edited November 2020 in Spectrum TV App Feedback - Apple Nov 12, 2020

I am using a iMac and going to the web page (watch.spectrum.net to watch) but keep getting Reference Code WLP-4005. I have logged out of spectrum, turned off my router and turned it back on, logged back in and it still does the same thing. This has been going on for a long time now (a year). I have asked tech support once and they said my Safari needed to be updated. Safari has been updated 3 times since they told me that. it still doesn't work. I can't get certain Chanels because they give me this code. Please help. there's no since in paying for a service that hasn't worked in so long.

Replies

  • James_MJames_M Posts: 3,018 ADMIN
    Nov 12, 2020

    WLP-4005 is an error code that the channel or programming is currently unavailable. Included a link to Common Error Codes that may be helpful for reference.

  • GoldFishGoldFish Posts: 2
    Nov 14, 2020

    Try enabling DRM.

  • GoldFishGoldFish Posts: 2
    Nov 14, 2020

    Your Device not handing the Digital Rights when enabled it puts back to the app to handle.

This discussion has been closed.