Didn't find what you were looking for?


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)

Leave the Archive

iPhone App no longer can talk to DVR

BDS
BDS Posts: 1 Newcomer
edited August 2022 in Spectrum Archives: 2020 - Present

I am at the current level of the Spectrum app. For years I was able to program the hard drive DVR from the app and for the past 6 months at least I get a Ref Code IRDV-1000, "DVR info unavailable on this device". I have been on with support multiple times and have been told it was a known problem. I asked if switching to cloud DVR would work, and they said the same problem existed there. They are working on it... but I still don't have a solution. So, is it ever going to get fixed on the legacy hard drive solution, is it fixed on the cloud?

Thanks,

Brian

Comments

  • James_M
    James_M Posts: 5,133 ✅ Verified Employee Moderator

    Thanks for the question. This is a known issue. Unfortunately, we do not have a time frame for when it will be resolved.

This discussion has been closed.

Categories