Can't Log Into Account on Website

TazRon
TazRon Posts: 2 Novice
edited December 2022 in Spectrum Archives: 2020 - Present

I was always able to log into my account on the website, now I can only log into my account on the app.

I have cleared all history, cookies and cache and still it gives me this error message: We're sorry, something didn't work quite right. Please try again. IDID-1060.

Any suggestion?

Best Answers

  • Paul_B
    Paul_B Posts: 577 ✅ Verified Employee Moderator
    Answer ✓

    Hello @TazRon and welcome to the Spectrum Community!

    I am sorry to hear you're having difficulties with using the website to manage your account. What web browser are you currently using and have you tried any other browsers to see if that changes anything?

    Paul B.

  • TazRon
    TazRon Posts: 2 Novice
    Answer ✓

    Thanks for answering Paul. Someone suggested I use a Private window with Firefox and it worked

Answers

  • Randy_S
    Randy_S Posts: 514 Spectrum Employee

    @TazRon Thanks for letting us know and glad you found a way for it to work.

This discussion has been closed.

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