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Can't Log Into Account on Website

TazRonTazRon Posts: 2 ✭✭

I was always able to log into my account on the website, now I can only log into my account on the app.

I have cleared all history, cookies and cache and still it gives me this error message: We're sorry, something didn't work quite right. Please try again. IDID-1060.

Any suggestion?

Accepted Answers

  • Paul_BPaul_B Posts: 320 MOD
    May 01, 2021 Accepted Answer

    Hello @TazRon and welcome to the Spectrum Community!

    I am sorry to hear you're having difficulties with using the website to manage your account. What web browser are you currently using and have you tried any other browsers to see if that changes anything?

    Paul B.

  • TazRonTazRon Posts: 2 ✭✭
    May 01, 2021 Accepted Answer

    Thanks for answering Paul. Someone suggested I use a Private window with Firefox and it worked


  • Randy_TRandy_T Posts: 56 MOD
    May 02, 2021

    @TazRon Thanks for letting us know and glad you found a way for it to work.

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