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Can't Log Into Account on Website

TazRonTazRon Posts: 2 Spectator
edited December 2022 in Spectrum Archives: 2020 - Present May 01, 2021

I was always able to log into my account on the website, now I can only log into my account on the app.

I have cleared all history, cookies and cache and still it gives me this error message: We're sorry, something didn't work quite right. Please try again. IDID-1060.

Any suggestion?

Accepted Answers

  • Paul_BPaul_B Posts: 577 Moderator
    May 01, 2021 Answer ✓

    Hello @TazRon and welcome to the Spectrum Community!

    I am sorry to hear you're having difficulties with using the website to manage your account. What web browser are you currently using and have you tried any other browsers to see if that changes anything?

    Paul B.

  • TazRonTazRon Posts: 2 Spectator
    May 01, 2021 Answer ✓

    Thanks for answering Paul. Someone suggested I use a Private window with Firefox and it worked


  • Randy_SRandy_S Posts: 507 Moderator
    May 02, 2021

    @TazRon Thanks for letting us know and glad you found a way for it to work.

This discussion has been closed.