Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Frequently Asked Questions


(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Can't Log Into Account on Website

TazRonTazRon Posts: 2 Spectator
in Managing & Using your Spectrum Account May 01, 2021

I was always able to log into my account on the website, now I can only log into my account on the app.

I have cleared all history, cookies and cache and still it gives me this error message: We're sorry, something didn't work quite right. Please try again. IDID-1060.

Any suggestion?

Accepted Answers

  • Paul_BPaul_B Posts: 577 Moderator
    May 01, 2021 Answer ✓

    Hello @TazRon and welcome to the Spectrum Community!

    I am sorry to hear you're having difficulties with using the website to manage your account. What web browser are you currently using and have you tried any other browsers to see if that changes anything?

    Paul B.

  • TazRonTazRon Posts: 2 Spectator
    May 01, 2021 Answer ✓

    Thanks for answering Paul. Someone suggested I use a Private window with Firefox and it worked

Replies

  • Randy_SRandy_S Posts: 410 Moderator
    May 02, 2021

    @TazRon Thanks for letting us know and glad you found a way for it to work.

This discussion has been closed.