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Why can’t I login to my account from overseas?

Kobi
Kobi Posts: 1 Newcomer
edited December 2022 in Spectrum Archives: 2020 - Present

I’m outside of the US and cannot login to the app nor access the webpage.

Answers

  • Paul_B
    Paul_B Posts: 577 Spectrum Employee
    edited May 2021

    Hello @Kobi and welcome to the Spectrum Community!

    Unfortunately, due to security measures that we have in place on our log in system, you are not able to log into your Spectrum account while outside of the US. The one thing you are able to try is to use a US based VPN to try to log in.

    I apologize for any frustration that this may cause.

    Paul_B.

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