Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.
Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
Frequently Asked Questions
(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices
New Samsung WiFi Profile
DerrickRay84
Posts: 3 Spectator
My Spectrum App force closes on New Samsung Galaxy S21 when I click update WiFi profile. Phone does not connect to WiFi outside of the home. I sent email to app developers and I have posted review on Google Play. No answer so far.
1
This discussion has been closed.
Replies
Same problem. Spectrum issue apparently. Every forum I found have people with same complaint and zero solutions
We apologize for the frustration. This is a known issue, look for a fix in the next update. Thanks for your patience.
Same issue - seems the option to install the profile has been removed from the latest update.