Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
You are currently viewing the Spectrum Community Archives
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled

If you have a question or comment, please start a new post (registration is required)

Leave the Archive

Frequently Asked Questions

(Quick links to the current most searched topics)
How can I pause and rewind live TV using the Spectrum TV app?
Spectrum TV App Supported Devices

Galaxy A02s and My Spectrum App Crashing When Clicking 'Install Profile'

sabevissiasabevissia Posts: 2 Spectator
edited August 2022 in Spectrum Archives: 2020 - Present Jul 10, 2021

Model: SM-A025V

Carrier: Spectrum Mobile

Basically I open the My Spectrum app which works normally. I go to the "Install Spectrum WiFi Profile" page in the app and click on the button "Install Profile". At that point the app crashes (usually less than a second if not instantly). I have already uninstalled and reinstalled the app. This is a new phone, just got it 07/08/2021.

Any suggestions at this point about what my next steps should be in trying to get this to work properly? Has anyone else run into this issue before and successfully resolved it? Right now Spectrum chat support is basically telling me they don't support the app lol. Like really? This is a Spectrum app for goodness sake... but I digress.

Best Answer

  • James_MJames_M Posts: 3,953 ADMIN
    Jul 12, 2021 Answer ✓

    Hi and welcome,

    Sorry for the frustration. This is a known issue with the app on some devices. Please look for an update in the near future which will add a fix for this issue.


  • sabevissiasabevissia Posts: 2 Spectator
    Jul 12, 2021

    Thanks for the information. I really do greatly appreciate it. At least now I don't have to worry about it being something specific with the hardware on my new phone lol. :)

This discussion has been closed.