Spectrum Archives: 2020 - Present
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I keep getting Error IDID-2065., I've changed the password at least 3 times. What can be done?
Quichua
Posts: 1 Newcomer
I've changed the password at least 3 times. What can be done? No other information is available. Can this be trouble-shooted on my end or does my account need to be reset?
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Answers
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Hi and welcome!
Since you changed the password, please try clearing the browsing history and make sure the old password is not still saved. You can also try using a different browser or an incognito browser. If that does not help, then there are a couple follow up questions:
- Have there been any recent changes to your account?
- Is this a home account or a business account?
- How are you accessing the account (desktop, laptop, mobile)?
- When was the last time you were able to successfully log in?
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