Advanced Search Options

We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Spectrum TV app and Apple TV 4th gen ~ solution

droliffdroliff Posts: 4 ✭✭

Hi all,

Just wanted to post this in the Spectrum community for anyone else who may be experiencing sudden difficulty with Spectrum TV app giving an AFE-1004 error code "We're sorry, something didn't work quite right. Please check your internet connection and try again."

I was having this happen all of a sudden after the app worked fine for a long time. I tried deleting and re-downloading the app, didn't work. Hard restart on my Apple TV 4K, didn't work.

Here's what worked:

  1. Hard reset of my modem (netgear) and...
  2. Hard reset of my wireless router (also netgear)

I hope this helps anyone else having this issue with the Spectrum TV app.



here is an image of the error that showed up on my tv screen:

Best Answer

  • droliffdroliff Posts: 4 ✭✭
    edited September 7 Sep 05, 2021 Accepted Answer

    Hi @Julia_R ,

    Thanks for the input. The fly in the ointment with this Spectrum TV app not working was, that every other

    app on the Apple TV 4K unit was working just fine. So, it wasn't immediately apparent that there was a streaming problem. The AFE-1004 error code DID ask for you to 'check internet connection' though.

    Glad I ended up eventually finding the solution. Hope this helps others having the same issue.

    I suppose both the modem and router should be hard reset at regular intervals regardless, to keep streaming

    running smoothly.




  • Julia_RJulia_R Posts: 4,665 ✭✭✭✭
    Sep 05, 2021

    Hello! Thank you for sharing your experience!

    A reboot of the modem/router and device is always a good first step when dealing with any sort of problem

    surrounding streaming or Internet connection problems.

    Have a great rest of the day!


This discussion has been closed.