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How is shared data billed with a multiple line account in the $14 per GB monthly plan?

oakvalley9oakvalley9 Posts: 9 Spectator
edited September 2022 in Spectrum Archives: 2020 - Present Nov 20, 2021

If my account has 2 lines under the $14 per GB plan, what will my month's bill be if line #1 uses 1.4 GB and line #2 uses 0.4 GB of data? What if line #1 uses 0.5 GB while line #2 uses only 0.2?

Accepted Answers

  • Renee_TRenee_T Posts: 427 Moderator
    Nov 20, 2021 Answer ✓

    Hello @oakvalley9


    With the 2 lines, there would be 2GB allocated to the plan total for the devices to share. In both of the cases you mentioned, you would be billed $28 as neither situation would exceed the 2GB allocation.

  • Randy_SRandy_S Posts: 463 Moderator
    edited November 2021 Nov 22, 2021 Answer ✓

    Hey @oakvalley9 ! No it won't. Check out https://mobile.spectrum.com/support/article/360000362908/plan-package-options and there it says...

    "Please note that for all of these plans, data used on your home WiFi network is unlimited. Be sure to connect your mobile device to your home network, and then it won't count toward your Spectrum Mobile data use and won't be subject to reduced speeds."

    So using wifi calling/use on your home network should not count against the mobile data plan. Hope that helps and if you have any other questions we would be glad to help.

    Randy

  • Heather_THeather_T Posts: 121 Contributor
    Nov 22, 2021 Answer ✓

    Hello @oakvalley9

    Not at all. Connecting to WiFi service ensures that your mobile device is not using mobile data and does not count towards your monthly data allowance.

Replies

  • oakvalley9oakvalley9 Posts: 9 Spectator
    Nov 22, 2021

    Will wi-fi data while at home count against my $14 GB data usage?

This discussion has been closed.