Why is my mobile network failing while residing in a 5G service area
I purchased two new Galaxy A32 5G phones from Spectrum Mobile online and had them activated 3 days ago 11/26. Both devices have lost cell service multiple times simultaneously while at home with very good cell tower coverage in my area. I have phoned customer service using WiFi to have the problem addressed. On the first occurrence technician activated the devices by performing some magic on his end. Now I am told to 1) turn off WiFi; 2) toggle Airplane Mode ON/OFF. 4GLTE usually lights up with this action. WHAT IS WRONG? Are these Samsung phone defective? It is suspicious that both phones suffer at the same time.