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Why can't the $29.99 unlimited option be offered to current customers?

floorinstall4life Posts: 1 Newcomer

I just transferred my service in September to Spectrum and find out that I clearly I should have waited, had I known of upcoming promotion. That is $15 extra that we are paying per line when new customers get the best deal. Seems like current customers aren't getting valued the same. I really like my service since switching, but I am really hung up on this snag. It's quite unfortunate, honestly. I feel current customers shouldn't be charged more for same service, doesn't quite sit well.


Best Answer

  • Heather_T
    Heather_T Posts: 121 Contributor
    Answer ✓

    Hello @floorinstall4life.

    Thank you for reaching out to us. For information on specific mobile pricing please contact our mobile support team directly at 833-224-6603 and an account representative will be happy to discuss any plans or offers that may be available for you.

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