Troubleshooting: Missing BP Configuration Setting TLV type
I'm trying to research the many daily drops I receive from Spectrum Internet. I've already had a tech out to my house, and, I've made several calls to Spectrum support. In fact, during the last call, the tech said she would place a 72-hour monitor on my service to troubleshoot why it drops. I was supposed to get a callback. That never happened.
I have my own Netgear C7000v2 cable gateway. On a regular daily basis, the connection drops. When I look at the logs for the time(s) it dropped, one of the consistent entries is:
Missing BP Configuration Setting TLV Type: 17.3
Missing BP Configuration Setting TLV Type: 17.8
Missing BP Configuration Setting TLV Type: 17.9
Since I own my own hardware, Spectrum will not update the firmware on my cable gateway. I can understand that, but, Netgear defers and says that it's up to the ISP to push updates to the hardware. I'm stuck in the middle trying to resolve problems and not getting help from anyone (detect the frustration?).
Can anyone suggest troubleshooting steps to try to resolve this? I've given up on getting any help from Spectrum.