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What happened to the manage recordings section of the Spectrum TV App?

mengelgradmengelgrad Posts: 8 Spectator
edited January 18 in Spectrum TV App Feedback - Apple Jan 14, 2022

I have a DVR as part of my cable package but there isn't a way to access my recordings on the Spectrum TV app. I don't even want to be able to watch them. I would just like to manage the recordings when I'm not near my cable box. Additionally, how can I remove shows from my recording list? I feel like this used to be a lot more intuitive.

Replies

  • Randy_SRandy_S Posts: 182 Moderator
    Jan 14, 2022

    Good afternoon and welcome to the Spectrum Community, @mengelgrad .

    Sorry to hear that it seems less intuitive. What device are you using? Spectrum app version? Does this happen on all devices (or over the web)? And, finally have you already tried uninstalling and reinstalling the app?

    Glad you are here,

    Randy

  • mengelgradmengelgrad Posts: 8 Spectator
    Jan 14, 2022

    Hi!

    Yeah, I'm using the Spectrum TV app. Did the app get updated to not include a DVR tab?

    I know there used to be one.

    Thanks!

  • William_MWilliam_M Posts: 53 Moderator
    Jan 15, 2022

    What app version do you have? Have you tried reinstalling the app? I also recommend rebooting the DVR.

  • mengelgradmengelgrad Posts: 8 Spectator
    Jan 15, 2022

    I’m using the Spectrum TV app version 8.41.

  • Renee_TRenee_T Posts: 138 Moderator
    Jan 15, 2022

    Hello,

    What type of device are you using the app on? Also, do you notice the DVR tab is gone on multiple devices or have you only used the app on one device?

  • mengelgradmengelgrad Posts: 8 Spectator
    Jan 17, 2022

    iPhone 13 pro. This is the only place where I have the app.

  • Heather_THeather_T Posts: 31 Moderator
    Yesterday 2:46am

    Thanks. The DVR tab should still be there next to the On Demand icon. Can you tell me what icons you see at the bottom of the screen when you open the app?

  • mengelgradmengelgrad Posts: 8 Spectator
    Yesterday 6:13am

    The bottom options are My Library, live tv, guide and on demand.


  • James_MJames_M Posts: 3,190 ADMIN
    edited January 18 Yesterday 3:08pm

    Thanks for the replies. What is the model of the DVR currently on your account? Can you also try restarting/power cycling (unplug, wait 30 seconds and plug back in) the modem and the DVR / set top box on the account?

  • mengelgradmengelgrad Posts: 8 Spectator
    Yesterday 5:13pm

    spectrum 200. I restarted but the app is the same.

  • James_MJames_M Posts: 3,190 ADMIN
    Yesterday 5:25pm

    Thanks. When was the last time you were able to manage DVR recordings from the app?

  • mengelgradmengelgrad Posts: 8 Spectator
    Yesterday 5:26pm

    I’ve never been able to. However, I used to have spectrum a few years ago and did.

  • James_MJames_M Posts: 3,190 ADMIN
    Yesterday 5:35pm

    Thanks for confirming and the additional information. The app is not compatible with all DVR's. The DVR currently on your account is not compatible with DVR management feature, so the DVR management icon is not listed. You would need to swap the equipment for compatible equipment to use that feature.

  • mengelgradmengelgrad Posts: 8 Spectator
    Yesterday 5:42pm

    I see - thank you.

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