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What happened to the manage recordings section of the Spectrum TV App?

mengelgrad
mengelgrad Posts: 8 Spectator

I have a DVR as part of my cable package but there isn't a way to access my recordings on the Spectrum TV app. I don't even want to be able to watch them. I would just like to manage the recordings when I'm not near my cable box. Additionally, how can I remove shows from my recording list? I feel like this used to be a lot more intuitive.

Answers

  • Randy_S
    Randy_S Posts: 514 Spectrum Employee

    Good afternoon and welcome to the Spectrum Community, @mengelgrad .

    Sorry to hear that it seems less intuitive. What device are you using? Spectrum app version? Does this happen on all devices (or over the web)? And, finally have you already tried uninstalling and reinstalling the app?

    Glad you are here,

    Randy

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    Hi!

    Yeah, I'm using the Spectrum TV app. Did the app get updated to not include a DVR tab?

    I know there used to be one.

    Thanks!

  • William_M
    William_M Posts: 942 ✅ Verified Employee Moderator

    What app version do you have? Have you tried reinstalling the app? I also recommend rebooting the DVR.

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    I’m using the Spectrum TV app version 8.41.

  • Renee_T
    Renee_T Posts: 615 ✅ Verified Employee Moderator

    Hello,

    What type of device are you using the app on? Also, do you notice the DVR tab is gone on multiple devices or have you only used the app on one device?

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    iPhone 13 pro. This is the only place where I have the app.

  • Heather_T
    Heather_T Posts: 121 Contributor

    Thanks. The DVR tab should still be there next to the On Demand icon. Can you tell me what icons you see at the bottom of the screen when you open the app?

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    The bottom options are My Library, live tv, guide and on demand.


  • James_M
    James_M Posts: 4,514 ✅ Verified Employee Moderator
    edited January 2022

    Thanks for the replies. What is the model of the DVR currently on your account? Can you also try restarting/power cycling (unplug, wait 30 seconds and plug back in) the modem and the DVR / set top box on the account?

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    spectrum 200. I restarted but the app is the same.

  • James_M
    James_M Posts: 4,514 ✅ Verified Employee Moderator

    Thanks. When was the last time you were able to manage DVR recordings from the app?

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    I’ve never been able to. However, I used to have spectrum a few years ago and did.

  • James_M
    James_M Posts: 4,514 ✅ Verified Employee Moderator

    Thanks for confirming and the additional information. The app is not compatible with all DVR's. The DVR currently on your account is not compatible with DVR management feature, so the DVR management icon is not listed. You would need to swap the equipment for compatible equipment to use that feature.

  • mengelgrad
    mengelgrad Posts: 8 Spectator

    I see - thank you.

  • Neebaline
    Neebaline Posts: 1 Newcomer

    I am having this issue too. I use the Spectrum app on my Apple TV 4k that you gave me to use for this purpose and when there is a recorded show, it still shows under "My Library" and I can watch it, but there used to be an option to manage my recordings and so I could check to see what was coming up and that option is now gone with your latest update. This is NOT okay.


    App version 2.26 (4.31695265)

    Build Date 1/22/2022

    I waited to bring it up hoping it was a temporary bug that you'd be hot fixing but no fix has come.

  • Heather_T
    Heather_T Posts: 121 Contributor

    Hello @Neebaline! Welcome to the Community.

    Have you tried uninstalling and re-installing the app on that device? If not, can you please delete the Spectrum app then reboot your modem and re-install the app?

This discussion has been closed.