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I am getting an error "We're sorry, something didn't quite work right. Please try again later."

AltheacatAltheacat Posts: 1 Newcomer

Whenever I try to login to my account it gives me an error. I've been trying for months unsuccessfully. How can I fix this?

Replies

  • SatchSatch Posts: 4,396 Contributor
    Jan 15, 2022

    Hello,

    Welcome to the Community!

    On what devices are you having this problem? If it is a web browser, is it on multiple web browsers? What operating system(s) are you using?

    First step would be to clear your cookies and cache minimally for your Spectrum account. Close out of everything, reboot the device and try again. You will need to re-log into all sites when cookies are cleared and possibly the cache as well.

    Satch

  • catchtwentytwocatchtwentytwo Posts: 45 Contributor
    Jan 15, 2022

    We occasionally get similar errors and found trying to logon again right after getting the message works.

    If Satch's suggestions don't resolve your problem, try another browser. However if you have the problem using Google Chrome, switching to Opera or Microsoft Edge may not help since all 3 browsers are based on the Chromium open-source project. Firefox is NOT Chromium-based and might be worth a try.

    Another potential work-around is to put your browser in Incognito or Private Mode. That disables most browser extensions and add-ons , some of them can cause logon difficulties especially Adblockers and Tracking Cookie Blockers.

    If you can successfully logon with Incognito/Private mode, that's a indication that one of your Extensions is the problem. Disable them all and add back one at a time until the culprit is found.

  • Renee_TRenee_T Posts: 148 Moderator
    edited January 18 Jan 15, 2022

    Hello @Altheacat

    Welcome to our community! I'm sorry to hear about the login issues. One of the more common causes of that error is an issue with the login authenticating. The first thing I would recommend trying is to reboot your modem and router as it will usually clear any authentication errors and allow you to log in. If that doesn't work, please let us know!

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