Advanced Search Options
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
On the Apple TV 4k platform I have audio but no video. How do I fix this problem?
Spectrum TV App on the Apple TV 4k device: fails to provide video (picture)
Apple TV 4k: M/N: A2169 (2nd Gen.) 64GB in service since May 2021 tvOS 15.2
Spectrum TV App version 8.41 updated 1/10/2022
Up until the morning of 1/20/2022 I had very few issues using the Spectrum app. On that morning the app no longer rendered an image on the screen. I only had audio. I was able to adjust audio levels and change channels using my memory and flying blind.
I am uncertain exactly when the most recent update of Spectrum app was loaded onto my Apple TV 4k device. Its is set to automatically update and therefore I do not monitor this activity.
On the evening of 1/20/2022 I was on the phone for an aggregate of 4 hours with both Spectrum and Apple customer service. I was bounced around like a pin ball between the two. Each insisting it was the others issue.
The only variable I can see in this scenario is the recent update of the Spectrum TV app. The update history states that the update fixed a few display bugs that occasionally caused display issues. This is a smoking gun to me.