Didn't find what you were looking for?
We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.
This content may be outdated or inaccurate
All posts are closed and commenting has been disabled
If you have a question or comment, please start a new post (registration is required)
Leave the Archive
"Your TV supports A Higher Resolution" message continues to appear.
"Your TV supports A Higher Resolution" message appears each time I turn on the TV. I have confirmed the video resolution but the message keeps appearing whenever I turn on the TV. I have an ARRIS DCX3600-M cable box and a Samsung TV Model QN65Q80AAFXZA. I have unplugged the cable box and plugged it back in to reset it and the same to the TV. I have also changed the HDMI cable to the one supplied by Spectrum. I have also swapped boxes with Spectrum and the problem persists. The cable box is running the updated Spectrum Guide. Will there be a firmware update to correct this problem? I can't see a difference in resolution when I confirm the resolution message. It's just a nuisance.
Answers
-
This content has been removed.
-
- This message appears about every time I turn it on when it has been off more than a few minutes. The message appears for about 10-15 seconds. When I confirm to update the resolution the confirmation screen gives me about 10 seconds to confirm the new resolution or else it says it will go back to the previous resolution.
- I currently have the latest guide for spectrum receivers. When I got my new Samsung TV, a Spectrum technician came out and updated the outside connection to my house because the connection was old and did not support my TV and I was having pixel problems. At that time, the technician took my old cable box and installed a new cable box using the old guide (the old Time Warner Cable remote URSU-8400). That was when the message appeared. I contacted Spectrum Support and it was then I swapped cable boxes and received the Arris box with the latest guide remote. However, the problem continues.
- The new TV is a Samsung model QN65Q80AAFXZA.
1 -
This content has been removed.
-
This content has been removed.
-
Still getting the "High Resolution" message.
ARRIS DCX3600-M cable box
Samsung TV Model QN65Q80AAFXZA
The "High Resolution" message appears randomly but mostly every time I turn it on.
1 -
This content has been removed.
-
Hello,
Using a 9865 box on Spectrum guide all going through a Denon receiver. I get this message if I switch to my box from a different source (such as Roku or DVD). If I do not switch then I do not get the message. It seems to have started with the most recent s/w update a couple of months ago. Was happening in the past then stopped until recently.
TV is Sony XBR-55X900E
Phil
0 -
My problem was fixed with a box exchange.
0 -
This content has been removed.
-
it started about 2months ago when I also started to have problems recording series 9865 exchanged for same
0 -
This content has been removed.
-
I have a Arris DCX3600-M dvr box from Spectrum I have a Vizio tv hooked up to it on hdmi 1 I have a question for you do you have the dvr set to 1080i for output resolution my arris DCX3600-M box is set to that answer back for another question I have if it's not set to that on your box
0 -
Satch, yes all ok now.
1