Before posting a new question, please check out our Internet / WiFi and Spectrum TV App troubleshooting pages for common issues, as well as useful information to include in your post.

Advanced Search Options


We have advanced search options to make it easier to locate posts, questions and answers on this community.
More information can be found at Advanced Search Options
If you are looking for something specific, please check if someone else has already asked or answered the same question.

Hurricane Ian Update


Get the latest updates on storms affecting service in your area.
For customers in areas in the storms path, including Southwest and Central Florida, if your services are impacted, we are working to restore your service as soon as safely possible.

Live streaming is available free of charge for the duration of Hurricane Ian coverage whether or not you subscribe to Spectrum, on our websites at baynews9.com or mynews13.com and on our Spectrum News app which
can be downloaded at spectrumnewsapp.com

Our Spectrum WiFi access points will be available to the public at no cost from September 28-October 2 in Florida, Georgia and South Carolina

cDVR Playback Issues

AshleySAshleyS Posts: 1 Newcomer
edited March 16 in Cloud DVR Feb 06, 2022

I found a thread in Reddit that was older and had no solution. For the past week or so, my recordings will either freeze or keep jumping back to the same earlier spot in the show. I can’t even watch 10 seconds sometimes before it happens again. No problems with live TV, using AppleTV. It is the only device I’m using

I contacted support and did some troubleshooting and then they blamed me router and told me to contact the manufacturer. That is totally NOT the problem.

I have reinstalled the app, reset the modem and router, and done a factory reset on the AppleTV. This is unacceptable.

Replies

  • SatchSatch Posts: 4,687 Contributor
    Feb 06, 2022

    Hello @AshleyS,

    Welcome to the Community!

    Spectrum's cloud DVR is a work in progress. One limitation is that on program playback, you must wait for the whole program to completely record before playing it back, or you will have the potential for buffering problems on playback. This is because what is being recorded in the cloud needs all the program information in the buffer to be able to move through the program effortlessly.

    A plus is 50 hours of programs can be stored on cloud DVR and 100 hours can be stored on cloud DVR+

    If you are still having playback issues with full recordings, after rebooting of your equipment, it would be neccesary to contact Spectrum for a signal and drop line check to test your signal strength and line quality. If the levels are poor, the tech would need to replace the line drop. Only a tech's onsite visit will fix line, wiring, and signal issues.

    Satch

  • SatchSatch Posts: 4,687 Contributor
    Feb 17, 2022

    See my post above for a review of Cloud DVR's limitations and positives.

    @Dcamarra , since you had a signal and line check and everything is fine, I would recommend switching back to regular DVR service with a Spectrum box instead of a Roku. You will get full functionality of DVR service this way.

    Satch

This discussion has been closed.